Position Purpose

The Scheduler will lead and mentor the Disability Support Team to deliver professional and effective support services. This position is an integral part of PHASE’s middle management team providing excellent leadership in supporting disability support staff to meet the individual needs of people with disability. This position utilises positive communication to lead and manage their team including training, supervision, and administration duties such as rostering and reporting. The Scheduler is also responsible for ensuring that all reporting and administrative requirements meet service and support requirements and are delivered in line with Perth Health Care and Support Enterprise (PHASE) policy and procedures, relevant legislation and NDIS Practise Standards.

Working Environment

Code of Conduct
All employees must abide by the organisational Code of Conduct and the NDIS Code of Conduct.

Occupational Health and Safety
As an employee, you must be aware of and comply with the requirements of the relevant Workplace Health and Safety legislation and associated regulations. Complying in the workplace not only your own but others Health and Safety with the organisations Health and Safety handbook.

Ensure all equipment performs to standard and users have the valid qualifications to operate correctly. Always check surroundings for safety hazards before proceeding with activities. Ensure to report and document all incidents or hazards immediately to PHASE Management.

Ethics and Compliance
Comply with relevant legislation, regulatory requirements, corporate policy, and ethical standards.

Leadership and Teamwork

• Promotes very clear team objectives and individual objectives for team members.
• Provides coordination and considered and appropriate allocation of work responsibilities, delegating appropriately to staff.
• Contribute to maintaining an effective team
• Utilises the team resources to achieve a broad range of agreed performance outcomes, e. g., quality, outcomes, budget, etc.
• Assists and supports dealing with issues with the immediate parties involved.
• Follow instructions given by Managers
• Actively participate in team discussions
• Provide thoughtful honest feedback to team members and managers
• Manage conflict in a productive way
• Share knowledge and information with team members.
• Engage in group discussions and supervision

Sector and Organisation Purpose and Values

• Understands and applies knowledge of the disability service standards and relevant organisation requirements to delivering services by the team.
• Promotes a strengths-based approach to achieving the plan goals of each person supported by the team.
• Recognises and promotes the importance of dignity and the rights of each person supported by the team and in their interactions with others.

Personal Qualities and Values

• Promotes and adheres to organisation policies & procedures and all relevant government legislation and standards.
• Genuine desire to provide the best quality support for people with disabilities
• Being adaptable to changing circumstances and being able to prioritise work
• Person centred approach
• Have excellent verbal and written communication
• Commitment to social justice and inclusion; valuing difference and diversity Self-motivated to get things done and works to agreed outcomes
• Accepts personal responsibility for accurate completion of work and seeks help when required Enthusiasm to accept task and initiate actions with a high level of personal integrity
• Ability to collaborate with others to achieve common goals
• Promotes and adheres to organisation policies & procedures and all relevant government legislation and standards.
• Models a professional approach to own accountability.
• Guides others in the efficient use of resources and in meeting quality standards; assists in achieving compliance.
• Assists in the promotion of own organisation’s image and reputation.
• Adheres to organisation confidentiality and privacy requirements

Key Tasks/Duties & Responsibilities

• Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Disability Support Workers
• Ensure the team complies with Disability Services Act Standards, other relevant legislation and PHASE’s policies and procedures
• Administer all staff rosters that enable an effective balance to be achieved between optimising staff efficiency and maximising staff satisfaction
• Ensure the rosters are completed 2 weeks in advance and available to staff that meets industrial requirements
• Ensure all staff can use MYP, checking in and out and to administer goals and progress notes in GOMS
• Approve timesheets in MYP for staff
• Respond to any roster inquiries from Support Staff
• Advise/assist Service Manager of any staff training required
• Respond to all participants, families, carers inquiries regarding supports, cancelations Contact (via phone, text) participants, families, carers to advice of any roster/staff changes
• Contact (via phone, text) relevant staff of any roster changes
• Identify and actively manage any unforeseeable capacity gaps to ensure service delivery is optimised
• Undertake administrative activities related to managing the rosters, including but not limited to inputting and updating staff details and availability
• Every Monday update rosters of any changes over the weekend to be in line with staff timesheets, payroll and claiming
• Participate in the on call after hours roster as needed
• Attend and participate in staff meetings
• Attend any relevant training or stake holder meetings
• Participating in recruitment and interview processes
• Support the Service Manager in the development and the monitoring of the relevant program budgets
• Perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business
• PHASE vehicle maintenance
  • Logbooks filled out daily
  • Logbooks emailed weekly to be invoiced out to participants
  • Weekly vehicle checks done, emailed and recorded
  • Vehicle services, to reported to Manager to be booked in
  • Damages/incidents to be reported to Management
  • Incident reports of damages/incidents are recorded and reported to Management
• Participate in NDIS Audit processes

Key Performance Indicators (KPIs)

Indicators of effective performance in the position. KPI’s are to be SMART goals. They are identified in the PDR to be specific to the individual teams and the position in a specified point in time.

Qualifications

• An appropriate certificate (minimum certificate IV) relevant to the work required to be performed
• Attained previous experience in the relevant industry to undertake the range of activities required
• Appropriate on the job training and relevant experience

Experience/ Knowledge

• Previous experience/ knowledge in the disability sector or a related sector – Understanding of the NDIS
• Working knowledge and demonstrated experience using databases, software and MS Office suite.
• Some knowledge of the SCHADS Award (Social, Community, Home Care and Disability Services Industry Award
• Positive communication and interpersonal skills including the ability to work and communicate effectively with participants, their families, community members and other agencies
• Effective time management skills
• Well-developed problem-solving skills relevant to dealing with shift or roster allocation scenarios unexpected tasks
• Knowledge of issues experienced by people living with disabilities (inclusive of psycho-social disability), their families and carers. This should include people from Aboriginal and Torres Strait Islander (ATSI) and from culturally and linguistically diverse (CALD) backgrounds

Performance Review

Performance reviews will be conducted using the organisation’s Performance Management Process.